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Coffman Bike Warranty Policy

We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components purchased directly from Coffman Outdoors. From the date of delivery of the product, during the warranty service period, the defective parts caused will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.

Electric Bicycle Warranty Period

 

 

From the date of delivery, the warranty periods provided for the following components are:

Component
Warranty Period
Service Content
Cushion
1 Year
Free maintenance or replacement
Pedal
1 Year
Free maintenance or replacement
Tires
1 Year
Free maintenance or replacement
Seat Tube
1 Year
Free maintenance or replacement
Handlebar
1 Year
Free maintenance or replacement
Brake
1 Year
Free maintenance or replacement
Controller
2 Years
Free maintenance or replacement
Frame
2 Years
Free maintenance or replacement
Battery
2 Years
Free maintenance or replacement
Motor
2 Years
Free maintenance or replacement

Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from us within one month from the date of delivery, we will send new bikes to the client for free.

The Limited Warranty Does Not Include the Following:

  •  Any products not sold on our website.

 

 

  • Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.

 

 

  • All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.

 

 

  • Ordinary wear and tear caused by normal storage or use.

 

 

  • Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.

Warranty Process

1) During the warranty period, the customer can get in touch with the customer service staff of Coffman Outdoors via email, telephone, or any other communication method.

 

2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.

 

3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.

4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.

 

Note: Coffman's will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.

Shipping Claim

In rare cases, the items we send will be damaged during transportation. In this case, please contact coffmantire@gmail.com and provide us with photo or video proof.

 

We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

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